Norwich Box Office - UEA LCR and Waterfront tickets

Latitude Festival 2021

Thursday 22 July 2021, 8am - 11pm

Henham Park

Please contact Latitude Festival for availability

Thursday 22nd July – Sunday 25th July 2021

HOW TO RETRIEVE MY TICKETS FOR LATITUDE FESTIVAL 2021?

WEEKEND TICKETS

Please note: due to cinch presents Latitude Festival joining the 3rd phase of the Event Research Programme as a test event, no postal tickets will be provided for this year’s Festival. Weekend tickets will be print at home. All postage costs will be refunded in due course.

Please ensure you arrive at the festival with the following

  • Printed copy of your email receipt
  • Printed copy of your e-ticket

Please find a list of FAQ’s re Latitude now being a test event.

https://www.latitudefestival.com/information-category/latitude-2021-faqs

To retrieve your digital or print at home tickets simply log in to your account through www.ueaticketbookings.co.uk, click on your name in the top left hand corner and view your purchase history, which will list transaction numbers for all orders purchased on our website.

You can send the booking confirmation to your email by clicking the blue transaction number and clicking "resend email receipt". You should then receive both your email receipt PLUS e-ticket. If you do not receive these within 24 hours, please contact boxoffice@uea.ac.uk ASAP.

DAY TICKETS

Please note: due to cinch presents Latitude Festival joining the 3rd phase of the Event Research Programme as a test event, no postal tickets will be provided for this year’s Festival. All Day tickets will be mobile only. All postage costs will be refunded in due course.

Please ensure you arrive at the festival with the following

  • Mobile phone fully charged
  • Digital mobile copy of email receipt
  • Digital mobile copy of e-ticket

Please find a list of FAQ’s re Latitude now being a test event.

https://www.latitudefestival.com/information-category/latitude-2021-faqs

To retrieve your digital or print at home tickets simply log in to your account through www.ueaticketbookings.co.uk, click on your name in the top left hand corner and view your purchase history, which will list transaction numbers for all orders purchased on our website.

You can send the booking confirmation to your email by clicking the blue transaction number and clicking "resend email receipt". You should then receive both your email receipt PLUS e-ticket. If you do not receive these within 24 hours, please contact boxoffice@uea.ac.uk ASAP.

 

COVID-19 ENTRY REQUIREMENTS

In order to gain access to Latitude Festival, all ticket holders aged 11 and over (children under 11 are exempt) will need to demonstrate their COVID-19 Status by providing either:

  • Proof of full vaccination - both doses received (with the second at least 14 days prior to the festival) or
  • Proof of a negative NHS Lateral Flow Test taken prior to travel on the day of arrival at the festival or
  • Proof of natural immunity based upon a positive PCR test within 180 days of the festival (including 10 days self-isolation following the result).

 

Ticket holders from England

If you are resident in England, you can show your status easily via the NHS COVID Pass on the NHS App. For more information on how to do this, please click here

We recommend that you screenshot or download a copy of your NHS COVID Pass prior to arrival so that you have it ready to show at the entry gates. Alternatively, you can print a copy and bring this with you.  

If you don’t have access to a smartphone or computer, then you can call 119 to request a letter to demonstrate your vaccination status or online here. Please note that the letter can take up to 5 working days to reach you. This letter will be sent to the address registered with your GP.

If you cannot access your NHS COVID Pass or if you do not receive a vaccination status letter in time you will need to provide evidence of a negative NHS Lateral Flow Test, by reporting the result here and presenting your NHS email or text notification at the entry gates.

 

Ticket holders from Scotland

If you live in Scotland, you can obtain your full vaccination status here.

If you do not receive the letter in time, you will need to provide evidence of a negative NHS Lateral Flow Test, by reporting the result here and presenting your NHS email or text notification at the entry gates.

 

Ticket holders from Wales

If you live in Wales, you can obtain your full vaccination status by following the instructions here.

If you cannot access your NHS COVID Pass you will need to provide evidence of a negative NHS Lateral Flow Test, by reporting the result here and presenting your NHS email or text notification at the entry gates.

 

Ticket holders from Northern Ireland and International Ticket holders

All other ticket holders (international and those from Northern Ireland) will be required to provide evidence of a negative NHS Lateral Flow Test, by reporting the result here and presenting your NHS email or text notification at the entry gates.

 

How to upload your NHS Lateral Flow Test

If you are demonstrating your COVID-19 Status using an NHS Lateral Flow Test this should be taken prior to travel on the day of arrival at the festival. You can order NHS Lateral Flow Tests here or pick them up from any pharmacy or test site.

Once you have taken your test, you will need to report your result on the NHS website here You will receive a text or email notification confirming your negative test result, to present on entry.

A positive result from an NHS Lateral Flow Test means it’s likely you had coronavirus when the test was done. You and anyone you live with must not attend the festival and self-isolate immediately. You are then advised to get a PCR test to confirm your result as soon as possible.

 

Will I be required to re-test?

If you are using an NHS Lateral Flow Test to demonstrate your COVID Status, this will remain valid for 48 hours from the time you took the test. You will then need to re-test on the expiry of the initial 48 hour period.

If you leave the site during the festival on Saturday and Sunday, when you return you will be required to demonstrate your valid COVID Status. Please ensure that you upload your re-test to the NHS website. 

 

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Set within the stunning surrounds of Henham Park, cinch presents Latitude has been creating unforgettable memories for over 15 years. Let your curiosity guide you through the very best in music, dance, comedy, poetry, theatre, literature, podcasts, family activities and wellness. Your summer adventure awaits, and we can’t wait to be reunited.

Weekend Tickets

(Please note: ticket holders are responsible for their tickets until exchanged for a wristband on first time entry. Latitude Festival will not replace lost or stolen ticket regardless of proof of purchase. Latitude had a limited capacity and lost or stolen tickets could still be used for entry as well as duplicated tickets thus affecting the event capacity.

Weekend Ticket - Standard Camping (sold out)

This is a standard weekend ticket with standard camping included. Required for all persons 16 years and over. 

Weekend Ticket - Family Camping 

This is a weekend ticket with camping, with a spot in the "quiet" or "family" camping  fields. Each person 16 years of age and over within the family will require one of these tickets. THIS IS NOT A GROUP TICKET and will only admit one person per ticket.

Please note: No single or groups of adults will be permitted in the Family Camping area unless accompanied by children 16 or under. Due to limited space the Family Camping area is restricted to relatives and guardians of children. Groups of friends of families who arrive without children should camp in general camping.

Child Ticket

Children aged 5-12 are required to have a Child Ticket (children under 5 do not need a ticket). 

Essential (Printable) Child Information at www.latitudefestival.com/kids .

Children 10 and under must be accompanied by an adult over 18 at all times at all times.

Children 10-12 years may  move between the campsites and arena unaccompanied with their parents’ permission. If a parent is happy to give consent  they should register their child (signed form) at the arena entrance and obtain an Unaccompanied wristband for their child.

Any child aged 10-12yrs without one of these wristbands, or any child under 10 found unaccompanied will be looked after by the Lost Kids/Welfare team who will make efforts to contact you. 

Parents may be asked to provide ID with proof of age if the child appears to be over 13 but holding a Child Ticket.

ACCOMPANIED TEEN TICKET

A limited number of Accompanied Teen weekend tickets are available for those aged 13-15 years. Teen tickets can only be purchased when buying an adult ticket. On arrival and when leaving the festival site Teen ticket holders MUST be accompanied by and adult over 18 years Once inside the festival 13+ years do not need to be accompanied moving between areas between the hours of 7am and Midnight (they need DO to be accompanied between Midnight and 7am). Teens need to camp with or adjacent to their accompanying adult(s).

Parents may be asked to provide ID with proof of age if the child appears to be 16 or over but holding a Teen Ticket.

There are separate General and Family Camping area Teen tickets.

DAY TICKETS

This is a standard day ticket giving access to the arena only. It does not include camping. .

There are no Day Teen tickets.

CHILD DAY TICKET 

Children aged 5-12 year will need a Child Ticket. There are no Teen Day tickets. 13+ years must purchase a full price day ticket.

Supplementary tickets

Campervans

Campervan are permitted to pitch from 2pm Wednesday 21st July 2021.

Every occupant of your campervan must be in possession of a valid weekend ticket with camping. The Campervan Permit is simply a supplemental ticket sold per vehicle.

If you intend to sleep in your campervan, caravan or trailer tent, you need to pre-purchase a campervan permit assuring you of a place in the campervan site. Purchase from www.latitudefestival.co.uk

Please note there are two options: ‘General Campervan field’ and’ Family Campervan field’. You must select the type you require.

By purchasing a Family Campervan permit all persons aged 16 or over must have a full weekend FAMILY camping ticket, 5-12 year olds must have a Child Ticket & 13-15 year olds must have an Accompanied Teen ticket.

No vehicles are permitted in the standard campsite and you will not be permitted to sleep in the car park.

Lockers (for small valuables)

This year we have teamed up with Lockerhouse to make sure you can keep your gear safe at Latitude Festival. Book now, and be sure to keep your stuff safe all weekend. Refer to www.latitudefestival.co.uk 

IMPORTANT! - PLEASE NOTE: the locker sizes are 25cm wide x 15.5cm deep x 10cm high - so they are the right size for small valuables (mobiles, wallets, cameras).

Car Parking – Free to ticketholders

Age Restrictions

0-4 years are Free. No ticket is required.

5-12 years olds must be accompanied by a ticket holding adult and each child will require a Child Ticket.

13-15 Must have a Teen ticket and may move around the event unaccompanied but are not permitted to arrive or leave through the perimeter gates without an adult over 18.

Children under 16 years old must be accompanied by a parent or guardian who is over 18 years old. Don’t take any chances - bring proof of age.

Day Ticket Entry – There is a separate entrance for day ticket holders. The day entrance and car park can be located from the site maps at www.latitudefestival.co.uk  .  Day ticket holders should be aware that some of the main arenas are tented and have limited capacities. Ticket holders should allow ample time to enter and find the arena where their favourite acts are playing to arrive early enough to ensure the tents are not already full.

Disabled Access Tickets

Please see information on Disabled Access here.  

Disabled customers will be provided with one free ticket for their helper, where required. Should additional helper tickets be required, please email info@festivalrepublic.co.uk

The event gates open for camping from 8am Thursday 22nd July and close 5pm Monday 26th July.

Campervan are permitted to pitch from 2pm Wednesday 21st July 2021

Tickets are exchanged for wristbands on first time entry.  Weekend wristbands allow unlimited access to and from the event. There is no re-entry on ticket alone. Day wristbands allow access through the day entrance only.

The arena opens:

Thursday - approx 5pm
Friday - approx 10am
Saturday - approx 10am
Sunday - approx 10am

Please note these times are approximate and subject to Health & Safety checks prior to each opening.

Onsite Facilities

Bars, Cash Points, First Aid and Paramedics, Food and Non Food stalls, Information Tent, Property Storage, Lockers including phone recharging facilities, Merchandise, Showers, Welfare Tent,  Wheelbarrows for hire.

Water

There are free drinking water points throughout the campsites and arena in most cases, next to the toilet blocks. They are all signed as suitable for drinking and the supply is tested daily. Any broken taps or flooding should be reported to the nearest steward.

Toilets & Showers

There are toilet blocks throughout the campsites and arena. At most toilet blocks, there will be a toilet service attendant based there permanently. If you notice any toilets that need servicing, please tell the attendant or the nearest CAT (Campsite Assistant Team) or HAT (Helpful Arena Team). All toilet paper supplied is made from recycled toilet paper. Any additives used in the toilets are biological and are not harmful to the environment.

Disabled toilets are available throughout the site at key locations.

The shower tent is situated in the Village and will be open from 6am to 1pm and from 7pm to 12.30am each day.

Seating

Latitude is an open air non-seated event - some seating is available in the Obelisk Arena and there are picnic benches in the arena and deckchairs by the lake.

Wristbands

The wristbanding tents are located just inside each campsite gate so you need to swap your ticket for a wristband before you enter the campsite and pitch your tent. Please note that some queuing at these wristband exchanges at peak times is inevitable.  We will be doing our best to wristband everyone as quickly as we can and will have more staff on duty at peak times than in previous years.

Family Camping is accessible via Green Gate on the A145 then Memorial Gate.

The wristband exchange for day ticket holders is situated by the day ticket entrance.

Re-admittance to the site is only possible once you have been wristbanded. Entrance to the arena is only possible with a valid wristband.
Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced.

We advise all day ticket purchasers to arrive early to avoid missing any of their chosen acts and to leave ample time to get from the entrances to the stages.

Running Order Changes

Any changes to the running order are passed on to the Information Tent and should also be posted on the large information boards situated throughout the site. HATs (Helpful Arena Team) will also be able to update you.

Weather Policy

There is no refund or exchange available. The event will go ahead regardless of rain etc. Please dress for the prevailing weather conditions. Bring sunscreen.

Information Line

You can call the Information Line on 020 7009 3001

 

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